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The Herc Rentals Service Desk is now live! Starting Nov 1, contact the Herc Rentals-dedicated Service Desk for all your IT needs.
Contact Information
New Number: 800-380-0115
New Email Address: [email protected]
You will no longer need to call the Hertz IBM Helpdesk
For all issues, please contact the Herc Rentals Service Desk to create a ticket. You will be able to track the status of your ticket through ServiceNow.
ServiceNow
Register in ServiceNow - our new online tool to assist with Password resets.
To register in ServiceNow, you will need to provide your login information: HERE
User name: herc\First initial, last name (Ex: herc\Jsmith)
Password: Windows Password
You will also be asked to provide answers to three security questions. Once you complete registration, you will be able to reset your password whenever required. Instructions on how to register are available: HERE
Example: Opening a Ticket with the HelpDesk
The following information must be provided for the Helpdesk to open the ticket properly and avoid frustration or delay:
- Specify what system the problem exists on (AS4HRCCP for Rentalman/WINDOWS or PC for PC issues).
- A short description of problem.
- Your name and employee #.
- The group you want the problem assigned to (Herc Int’l Business Analyst for Rentalman/Herc Canada MIS for PC).
- A detailed description of the problem, include screen shots or attachments. They can attach these to the tickets.
Example of a Rentalman Issue:
Example of a problem in Windows:
